Powerful AI-driven member support for organizations
Provide instant, accurate support that users can trust, streamline case escalation, and track the real-time issues affecting your members.
Your members deserve
first class support.
Current support systems are slow and resource intensive. Our platform integrates with your knowledge base to give members instant, reliable answers, with seamless escalation to human administrators when needed.
Answer your members' questions - big or small
Members are reticent to make inquiries if they feel they are bothering someone. With Encevia, no question is too big or small.
Scalable support. Our AI Agents tap into your knowledge base - answering your members' questions instantly, 24/7.
Automate the routine. Inquiries are accurately classified and complex cases are escalated to your team - complete with member data and full chat history.
Upline Attempt…
Case ID: #03135
Carer's Line Rej….
Case ID: #02964
Flight Duty Exte…
Case ID: #02204
A window into your members' world. Encevia’s advanced analytics provide unparalleled visibility into the challenges and concerns directly impacting your members, empowering informed advocacy.
No more knowledge gaps
Unlike people, the Encevia platform never retires - and it only ever gets smarter. Free your team to work only on complex cases that require the human touch and let Encevia handle the rest.
Your knowledge base should be easy to gain and hard to lose.
Your team is an investment, so why not compound their knowledge and let your members reap the rewards?
Your knowledge base doesn't retire when your experts do.
Don't hemorrhage knowledge when staff churn. Maintain momentum and deliver consistent expert support to your members.
Integrations
We build custom, automated integrations with any API to supercharge workflows tailored to your business.
Industries
One size doesn't fit all. That's why we take the time to understand each client's industry and their unique needs - delivering a truly bespoke solution.
