The platform behind every answer.
The platform behind every answer.
Encevia harnesses the power of AI, but this is no ordinary chatbot. We understand what’s behind your members’ questions as well as what to do next. Where the rules have to be exact, deterministic workflows follow your experts’ own decision making.
Every step clear, connected, reliable.
Encevia harnesses the power of AI, but this is no ordinary chatbot. We understand what’s behind your members’ questions as well as what to do next. Where the rules have to be exact, deterministic workflows follow your experts’ own decision making.
Every step clear, connected, reliable.
Manage everything from one dashboard
Case management: View each case’s status and its priority, the member’s details along with their chat history.
Case management
Chat history
Member insights
Manage everything from one dashboard
Case management: View each case’s status and its priority, the member’s details along with their chat history.
Case management
Chat history
Member insights
How an answer is made.
How an answer is made.
Encevia’s AI works out what the member is asking, draws on their roster and individual profile where relevant, and hands it to the right specialist Agent. Where the rules have to be exact, that Agent applies Decision Engines and Code Blocks built from the logic your experts already follow. Then it shows its working: with Reasoning Trace, admins can open any answer and instantly see every step, lookup and calculation.
The building blocks.
The building blocks.
Environments.
A separate, versioned setup for each workforce, council or agreement, so different rules never blur together.
Specialist Agents.
Agent Builder maps your main Agent and its specialists on a visual canvas, with clear roles, instructions and the knowledge each Agent can use.
AI Knowledge Base.
Where your agreements, policies and briefings live, scoped to the right workforce.
Decision Engines.
Encevia’s no-code builder turns complex provisions into visual pathways, locking in deterministic logic.
Code Blocks.
Exact calculations, such as rest periods, duty limits and pay rules, built with AI assistance in Encevia’s Code Block Builder.
Reasoning Trace.
A complete record of the sources, inputs, tool usage and decision paths behind each answer. It transparently shows your experts what the system did to reach an answer.
Change with confidence.
Change with confidence.
Every change is tested, recorded and controlled before members see it.
Test before release.
Use a sealed-off branch to test changes before releasing them to members.
Check as a member would.
Use Encevia’s AI Playground to ask questions from a member’s point of view.
Keep a record.
Every Agent, Decision Engine and Code Block is versioned, so you always know what changed, and when. Any saved version can be restored in a click.
Control who does what.
Admin, Builder, Case Manager and Observer roles, set separately for each environment.
Built for the people who know your agreements.
Built for the people who know your agreements.
Your industrial officers, schedulers and specialists can build and maintain the logic behind the system themselves, all using Encevia’s no-code tools. You bring the expertise; Encevia makes sure it’s locked in, and applied consistently to every member, every time.
One platform, two roles.
One platform, two roles.
A member engagement platform built with support at its core: instant answers for members, and case management, control and insights for your team.
Security and data.
Security and data.
Built on Microsoft Azure, with all data encrypted in transit and at rest – your members’ data handled the way they would expect.
Regional hosting.
Your organisation chooses where its data is stored, including Australia/New Zealand, Singapore and the USA.
No model training.
Member data is never used to train commercial AI models.
Role-based access.
Every user of the platform sees only what their role allows, and all data is encrypted in transit and at rest.
Data retention.
We can align with your organisation’s existing data retention policies.
Two ways to work with us.
Two ways to work with us.
Choose from:
Builder Access.
Your experts build and maintain the logic using Encevia’s no-code tools, with our support on hand when needed; or
Fully Managed.
We build, test and maintain your system under your guidance. Your team reviews and approves all changes before members see them.
Aviation
Consistent, accurate advice pilots trust.
Consistent, accurate advice pilots trust.
Encevia answers pilots’ questions instantly from their own agreements, and refers complex cases to your team with the full context, keeping you ahead of your members’ needs.
Support app for pilots
24/7 instant access to union knowledge base
Track case history in app
Pilot roster integration
Healthcare
Built for complex healthcare rules.
Built for complex healthcare rules.
Awards, rosters and on-call arrangements are exactly the kind of detail Encevia handles with ease. Talk to us about supporting your members.
Transportation
Built for shift-based workforces.
Built for shift-based workforces.
Shift work, fatigue rules and multiple employers are what Encevia handles best. Talk to us about deciphering your agreements and work rules.
Ready to deliver exceptional service?
Give your members first-class support.
Frequently asked questions
How does Encevia make sure answers are accurate?
Encevia’s answers come from your approved knowledge base and the rules your experts already use. Complex provisions run through structured decision pathways, and calculations use fixed, defined logic rather than AI predictions. Every change is tested before members see it, and your admins can trace how any answer was reached.
Is Encevia an AI chatbot for unions?
Encevia is more than a chatbot: it’s a 24/7 member support platform built for unions. Answers come from your own agreements and your experts’ rules, and complex matters go straight to your team.
What happens when Encevia can’t answer a question?
Encevia triages every member question: it answers what it can and prompts the user to create a case for the rest. The right people in your team are just a single tap away. When a matter is referred as a case, the chat history and the member’s details are already attached, so nobody has to waste time repeating themselves.
Who builds and maintains the rules?
Your choice. Your own experts can build and maintain the system with our no-code tools, or we can manage it all for you under your guidance. Either way, you have the ability to review and approve every change to your setup.
Does Encevia replace our organisers or industrial staff?
No. It handles the vast majority of member questions, around the clock, so your organisers and staff can spend their valuable time on the matters that most need their human touch.
Do we need technical staff?
No. Encevia is built for the people who know your agreements, not tech-savvy developers.
Does it work with our existing systems?
Encevia works alongside your membership system rather than replacing it. We can connect (e.g., via API) to existing commercial CRM and case management software, and we can turn complex industry data, such as airline rosters, into a clean, easy-to-read view for members and their families.
Can it carry our union’s branding?
Yes. Each deployment is set up for your organisation and is branded as your own service. For example, see AFAP’s version: search “AskAFAP” on the App Store or Google Play.
Where is member data stored?
Each organisation can choose the region where its data is stored, such as Australia/New Zealand, Singapore and the USA.
How is Encevia priced?
Pricing is based on the number of members covered and the level of support you choose. Get in touch and we’ll prepare a proposal for you and your organisation.
How quickly can we get started?
We can have you set up and testing within weeks. After a few months of testing with your team and a select group of users where every answer is analysed, your members can go live.
The platform behind every answer.
Encevia harnesses the power of AI, but this is no ordinary chatbot. We understand what’s behind your members’ questions as well as what to do next. Where the rules have to be exact, deterministic workflows follow your experts’ own decision making.
Every step clear, connected, reliable.
Manage everything from one dashboard
Case management: View each case’s status and its priority, the member’s details along with their chat history.
Case management
Chat history
Member insights
How an answer is made.
Encevia’s AI works out what the member is asking, draws on their roster and individual profile where relevant, and hands it to the right specialist Agent. Where the rules have to be exact, that Agent applies Decision Engines and Code Blocks built from the logic your experts already follow. Then it shows its working: with Reasoning Trace, admins can open any answer and instantly see every step, lookup and calculation.
The building blocks.
Environments.
A separate, versioned setup for each workforce, council or agreement, so different rules never blur together.
Specialist Agents.
Agent Builder maps your main Agent and its specialists on a visual canvas, with clear roles, instructions and the knowledge each Agent can use.
AI Knowledge Base.
Where your agreements, policies and briefings live, scoped to the right workforce.
Decision Engines.
Encevia’s no-code builder turns complex provisions into visual pathways, locking in deterministic logic.
Code Blocks.
Exact calculations, such as rest periods, duty limits and pay rules, built with AI assistance in Encevia’s Code Block Builder.
Reasoning Trace.
A complete record of the sources, inputs, tool usage and decision paths behind each answer. It transparently shows your experts what the system did to reach an answer.
Change with confidence.
Every change is tested, recorded and controlled before members see it.
Test before release.
Use a sealed-off branch to test changes before releasing them to members.
Check as a member would.
Use Encevia’s AI Playground to ask questions from a member’s point of view.
Keep a record.
Every Agent, Decision Engine and Code Block is versioned, so you always know what changed, and when. Any saved version can be restored in a click.
Control who does what.
Admin, Builder, Case Manager and Observer roles, set separately for each environment.
Built for the people who know your agreements.
Your industrial officers, schedulers and specialists can build and maintain the logic behind the system themselves, all using Encevia’s no-code tools. You bring the expertise; Encevia makes sure it’s locked in, and applied consistently to every member, every time.
One platform, two roles.
A member engagement platform built with support at its core: instant answers for members, and case management, control and insights for your team.
Security and data.
Built on Microsoft Azure, with all data encrypted in transit and at rest – your members’ data handled the way they would expect.
Regional hosting.
Your organisation chooses where its data is stored, including Australia/New Zealand, Singapore and the USA.
No model training.
Member data is never used to train commercial AI models.
Role-based access.
Every user of the platform sees only what their role allows, and all data is encrypted in transit and at rest.
Data retention.
We can align with your organisation’s existing data retention policies.
Two ways to work with us.
Choose from:
Builder Access.
Your experts build and maintain the logic using Encevia’s no-code tools, with our support on hand when needed; or
Fully Managed.
We build, test and maintain your system under your guidance. Your team reviews and approves all changes before members see them.
Aviation
Consistent, accurate advice pilots trust.
Encevia answers pilots’ questions instantly from their own agreements, and refers complex cases to your team with the full context, keeping you ahead of your members’ needs.
Support app for pilots
24/7 instant access to union knowledge base
Track case history in app
Pilot roster integration
Healthcare
Built for complex healthcare rules.
Awards, rosters and on-call arrangements are exactly the kind of detail Encevia handles with ease. Talk to us about supporting your members.
Transportation
Built for shift-based workforces.
Shift work, fatigue rules and multiple employers are what Encevia handles best. Talk to us about deciphering your agreements and work rules.
Ready to deliver exceptional service?
Give your members first-class support.
Frequently asked questions
How does Encevia make sure answers are accurate?
Encevia’s answers come from your approved knowledge base and the rules your experts already use. Complex provisions run through structured decision pathways, and calculations use fixed, defined logic rather than AI predictions. Every change is tested before members see it, and your admins can trace how any answer was reached.
Is Encevia an AI chatbot for unions?
Encevia is more than a chatbot: it’s a 24/7 member support platform built for unions. Answers come from your own agreements and your experts’ rules, and complex matters go straight to your team.
What happens when Encevia can’t answer a question?
Encevia triages every member question: it answers what it can and prompts the user to create a case for the rest. The right people in your team are just a single tap away. When a matter is referred as a case, the chat history and the member’s details are already attached, so nobody has to waste time repeating themselves.
Who builds and maintains the rules?
Your choice. Your own experts can build and maintain the system with our no-code tools, or we can manage it all for you under your guidance. Either way, you have the ability to review and approve every change to your setup.
Does Encevia replace our organisers or industrial staff?
No. It handles the vast majority of member questions, around the clock, so your organisers and staff can spend their valuable time on the matters that most need their human touch.
Do we need technical staff?
No. Encevia is built for the people who know your agreements, not tech-savvy developers.
Does it work with our existing systems?
Encevia works alongside your membership system rather than replacing it. We can connect (e.g., via API) to existing commercial CRM and case management software, and we can turn complex industry data, such as airline rosters, into a clean, easy-to-read view for members and their families.
Can it carry our union’s branding?
Yes. Each deployment is set up for your organisation and is branded as your own service. For example, see AFAP’s version: search “AskAFAP” on the App Store or Google Play.
Where is member data stored?
Each organisation can choose the region where its data is stored, such as Australia/New Zealand, Singapore and the USA.
How is Encevia priced?
Pricing is based on the number of members covered and the level of support you choose. Get in touch and we’ll prepare a proposal for you and your organisation.
How quickly can we get started?
We can have you set up and testing within weeks. After a few months of testing with your team and a select group of users where every answer is analysed, your members can go live.
Site by WebJoy
The platform behind every answer.
Encevia harnesses the power of AI, but this is no ordinary chatbot. We understand what’s behind your members’ questions as well as what to do next. Where the rules have to be exact, deterministic workflows follow your experts’ own decision making.
Every step clear, connected, reliable.
Manage everything from one dashboard
Case management: View each case’s status and its priority, the member’s details along with their chat history.
Case management
Chat history
Member insights
How an answer is made.
Encevia’s AI works out what the member is asking, draws on their roster and individual profile where relevant, and hands it to the right specialist Agent. Where the rules have to be exact, that Agent applies Decision Engines and Code Blocks built from the logic your experts already follow. Then it shows its working: with Reasoning Trace, admins can open any answer and instantly see every step, lookup and calculation.
The building blocks.
Environments.
A separate, versioned setup for each workforce, council or agreement, so different rules never blur together.
Specialist Agents.
Agent Builder maps your main Agent and its specialists on a visual canvas, with clear roles, instructions and the knowledge each Agent can use.
AI Knowledge Base.
Where your agreements, policies and briefings live, scoped to the right workforce.
Decision Engines.
Encevia’s no-code builder turns complex provisions into visual pathways, locking in deterministic logic.
Code Blocks.
Exact calculations, such as rest periods, duty limits and pay rules, built with AI assistance in Encevia’s Code Block Builder.
Reasoning Trace.
A complete record of the sources, inputs, tool usage and decision paths behind each answer. It transparently shows your experts what the system did to reach an answer.
Change with confidence.
Every change is tested, recorded and controlled before members see it.
Test before release.
Use a sealed-off branch to test changes before releasing them to members.
Check as a member would.
Use Encevia’s AI Playground to ask questions from a member’s point of view.
Keep a record.
Every Agent, Decision Engine and Code Block is versioned, so you always know what changed, and when. Any saved version can be restored in a click.
Control who does what.
Admin, Builder, Case Manager and Observer roles, set separately for each environment.
Built for the people who know your agreements.
Your industrial officers, schedulers and specialists can build and maintain the logic behind the system themselves, all using Encevia’s no-code tools. You bring the expertise; Encevia makes sure it’s locked in, and applied consistently to every member, every time.
One platform, two roles.
A member engagement platform built with support at its core: instant answers for members, and case management, control and insights for your team.
Security and data.
Built on Microsoft Azure, with all data encrypted in transit and at rest – your members’ data handled the way they would expect.
Regional hosting.
Your organisation chooses where its data is stored, including Australia/New Zealand, Singapore and the USA.
No model training.
Member data is never used to train commercial AI models.
Role-based access.
Every user of the platform sees only what their role allows, and all data is encrypted in transit and at rest.
Data retention.
We can align with your organisation’s existing data retention policies.
Two ways to work with us.
Choose from:
Builder Access.
Your experts build and maintain the logic using Encevia’s no-code tools, with our support on hand when needed; or
Fully Managed.
We build, test and maintain your system under your guidance. Your team reviews and approves all changes before members see them.
Aviation
Consistent, accurate advice pilots trust.
Encevia answers pilots’ questions instantly from their own agreements, and refers complex cases to your team with the full context, keeping you ahead of your members’ needs.
Support app for pilots
24/7 instant access to union knowledge base
Track case history in app
Pilot roster integration
Healthcare
Built for complex healthcare rules.
Awards, rosters and on-call arrangements are exactly the kind of detail Encevia handles with ease. Talk to us about supporting your members.
Transportation
Built for shift-based workforces.
Shift work, fatigue rules and multiple employers are what Encevia handles best. Talk to us about deciphering your agreements and work rules.
Ready to deliver exceptional service?
Give your members first-class support.
Frequently asked questions
How does Encevia make sure answers are accurate?
Encevia’s answers come from your approved knowledge base and the rules your experts already use. Complex provisions run through structured decision pathways, and calculations use fixed, defined logic rather than AI predictions. Every change is tested before members see it, and your admins can trace how any answer was reached.
Is Encevia an AI chatbot for unions?
Encevia is more than a chatbot: it’s a 24/7 member support platform built for unions. Answers come from your own agreements and your experts’ rules, and complex matters go straight to your team.
What happens when Encevia can’t answer a question?
Encevia triages every member question: it answers what it can and prompts the user to create a case for the rest. The right people in your team are just a single tap away. When a matter is referred as a case, the chat history and the member’s details are already attached, so nobody has to waste time repeating themselves.
Who builds and maintains the rules?
Your choice. Your own experts can build and maintain the system with our no-code tools, or we can manage it all for you under your guidance. Either way, you have the ability to review and approve every change to your setup.
Does Encevia replace our organisers or industrial staff?
No. It handles the vast majority of member questions, around the clock, so your organisers and staff can spend their valuable time on the matters that most need their human touch.
Do we need technical staff?
No. Encevia is built for the people who know your agreements, not tech-savvy developers.
Does it work with our existing systems?
Encevia works alongside your membership system rather than replacing it. We can connect (e.g., via API) to existing commercial CRM and case management software, and we can turn complex industry data, such as airline rosters, into a clean, easy-to-read view for members and their families.
Can it carry our union’s branding?
Yes. Each deployment is set up for your organisation and is branded as your own service. For example, see AFAP’s version: search “AskAFAP” on the App Store or Google Play.
Where is member data stored?
Each organisation can choose the region where its data is stored, such as Australia/New Zealand, Singapore and the USA.
How is Encevia priced?
Pricing is based on the number of members covered and the level of support you choose. Get in touch and we’ll prepare a proposal for you and your organisation.
How quickly can we get started?
We can have you set up and testing within weeks. After a few months of testing with your team and a select group of users where every answer is analysed, your members can go live.
Site by WebJoy